Returns Policy

Returns Policy and Exchange Policy for heycheekybeauty

Thanks for purchasing our products (or subscribing to our services) at operated by heycheeky Ltd.

We offer a full money-back guarantee for all purchases made on our website, If your item is damaged and you are not satisfied with the product that you have purchased from us. You can get your money back once the item has been returned back to us. You have a right to return within 14 days of delivery.

Damage or Faulty item

Please Contact us within 14 days of purchase to action return. You will be required to provide photograph evidence of damage or fault and follow the return policy requirements, subject to the value of the item you WILL BE ASKED TO REU be offered a percentage refund.

Change your mind

If have change you mind about the item and you would like to return or exchange within 14 days that is also possible, contact via email to request this. Please be advise you will have to pay return postage fee if the item has been used and this will be deducted from your purchase price. If you change your mind and the item has not been used you be sent a link for a Royal Mail to create a Free Returns Policy Label.

Incorrect item was Posted

If the incorrect item was posted you and what to return this item Please contact us via email quoted invoice number and the reason for the return. Following this a sent a link for a Royal Mail Free Returns Policy Label.

You are not covered under the money-back guarantee if the products has been used, tampered or altered therefore we encourage all our customers to try check product (or service) on arrival. After 14 days period you will no longer be eligible and won’t be able to receive a refund..

If you have any additional questions or would like to request a refund, feel free to contact us.if you want to track you item go to carrier Royal Mail Tracking,